I finally added my home phone line to Charter Communications to get a bundled price. Now I get my home phone, cable, and high speed internet from the same company. When the phone guy came out, he tested the speed of our internet and it was at 2 Mega bytes but we have been paying for 10 Mega bytes for the past couple years. No wonder our internet has been slow.
We went to http://www.speedtest.net/ to verify the connection speed and it was really slow. They dropped a separate line and did some things to increase the speed and now I'm getting what we have been paying for.
My wife called Charter and told them that we have been paying for 10 Meg and have only been getting 2 Meg. They put us on hold for a while and they finally said they would give us some credit. They went back and forth and they finally gave us 1 month free or a $36 credit on our account.
It doesn't hurt to ask!